RETURN,AND REFUND POLICY
Overview:
The Company Nextrera Marketing Private Limited (The “COMPANY”) sell its products through Direct sellers and Authorized C&F of the Company. Company is known for offering quality and standard products to the consumers.
Applicability
This policy shall be applicable on all the consumer who order placed through the Company website https://www.nextrera.com/ and bought/purchased the product from the company.
Object
​Consumer, if unsatisfied with the products after purchasing and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he/shecan go for the below mentioned return and exchange policy and avail refund.
Term
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the General Terms and Condition which govern your use of our website www.nextrera.com (the “Website”).
Applicable Laws
The Consumer Protection (Direct Selling) Rules, 2021, Contract Act, 1872 and Sales of Goods Act, 1930 and Consumer Protection Act, 2019.
Purpose
Since consumer satisfaction is our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.
Validity Period of REFUND
20 Days since the date of delivery of the product.
conditions:
The person who placed the order and made the payment to the company is eligible for 100 percent refund within 14 days.That after raising the invoice and dispatching the goods, the person who made a request for refund will be entitled for refund of 60% amount paid by him/her within 20 days from raising the invoice.That no person can ask for refund from the company after expiry of 20 days from placing the order with the company and it is made clear company will not return the money or exchange the product.
IMPORTANT CONDITIONS FOR RETURN
The Refund or return of the product shall be inspected on its receipt. Please ensure that the following conditions need to be fulfilled before returning and exchanging the
product:
A. The product must be in unused and original condition;
B. Product must have tags still on and be returned in original packaging
C. Returned product must have no visible signs of use
D. Consumer shall inform about the return of the product to us within a period of 10 days since the date of receiving of the product;
E. Consumer should not accept any open box deliveries;
F. The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
CRITERIA UNDER WHICH COMPANY WILL NOT ACCEPT RETURNS AND EXCHANGE
➢ If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
➢ If the product is damaged due to misuse;
➢ If any product that has been used or its durables have been installed on your site;
➢ If it is found that certain products with tampered or missing parts or serial numbers;
➢ If it is found that you have accepted an open box delivery, no request for return would be processed.
➢ If it includes certain products that can’t be returned due to health and hygiene matters.
➢ If return request is made outside the specified time frame i.e., after a period of 20 days;
HOW TO MAKE A RETURN
You can easily return items by following these steps:
➢ After delivery of the goods at the consumer premises, he/she can raise a request for return of the goods, if he/she found that the goods purchased is not relevant for him/her, within 30 days from the date of delivery, provided any seal/protection on the goods is kept unbroken and the goods are in saleable condition.
➢ For carrying out the return request, you need to Send an email to nextrera@gmail.com for raising a request for return along with the scan copy of original invoice and reason stated along with.
➢ The products must be returned to the original destination or the address proposed by the Company for accepting the return.
➢ Company will acknowledge and get your request confirm if submitted with the relevant documents and on reasonable ground within 48 working hours of the request submitted.
➢ Do not return any product, before receiving confirmation from our team. In case any product is returned without confirmation of the Company, we do not guarantee any credit or refund for that product.
➢ After receiving the confirmation, consumer need to send the product duly packed (along with original packing and tags) to the below mentioned company dispatched address within 3 days from approval of return request.
Nextrera Marketing Private limited
RAJASTHAN – 301019
Contact – 91-141-2945768
➢ Consumer shall ensure that the return product shall be duly packed, unused, and in saleable condition.
➢ The Product return charges for consignment of the returned of products from the place of the consumer to the company sender address, shall be borne by the consumer only.
➢ Further company shall bear the delivery charges of the from the place of the company to the place of consumer. Or consumer may collect the product from the nearby c&f of the company as per company direction.
➢ After receiving the return products, company will process for return/refund against your request within 7 to 10 (seven to ten days) working days.
➢ If the returned product is not received by the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.
➢ Volume for the exchanges shall be counted in the month for which the exchanges has been made upon.
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TERMS AND CONDITIONS FOR AVAILING REFUND
a) For the payments made via Credit Card, Debit Card, or Net Banking directly to Company Authorized Account: You will receive the refund without any deduction into the source account within 7 to 10 (seven to ten days) working days from the date of receiving the products at company sender address
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b) For the payment made at C&F Store: You will receive the refund amount into your Authorized KYC account or Account details provided by you ((Name printed on cancelled cheque shall be provided by the consumer or DIRECT SELLER) within 7 to 10 business days from the date of refund request